Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Please arrive at least 10 min before your scheduled appointment so we can serve you and your pet more efficiently. Emergency cases always receive top priority, which is why an occasional appointment delay is possible. Please realize that we make a sincere attempt to see each client and their animals on time. It is possible that you may be asked to reschedule if you are more than 15 minutes late for your pet’s appointment. We do accept walk in appointments however, please be aware that scheduled appointments, emergencies and scheduled procedures take priority.

For your convenience, admit appointments or drop-off appointments are available. A ‘drop off’ means that you could bring your pet in and leave him/her with us for a few hours. Usually we will ask you to drop-off sometime in the morning, so our doctors can examine the patient in between appointments or at a time specifically scheduled for admitted patients. Once the doctor is done, either a technician or the doctor will give you a call to go over the diagnosis and to give you discharge instructions.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We do require that all animals be placed on a leash or in pet carriers before entering the waiting room.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Surgical Care

All elective surgery patients shall be admitted to the hospital prior to 9AM on the scheduled day of surgery to allow for proper pre-surgical care. In addition, these pets should receive no food after 8PM the night before admission; however they should be allowed access to water.

Prescription Policy

Stilwell Animal Hospital & Equine Center, P.A. will be happy to fill your pet’s prescription given that there is a valid doctor-client-pet relationship, which means we need to have seen your pet and have done a physical exam within the year or in some cases the past 1 to 3 months. This also applies to written prescriptions which can be picked up while you and your pet are in the office.

You may fill prescription requests with our hospital by calling the office 24 hours in advance If you have any questions regarding our policy please contact us at 913-897-5595.

Payment Policy

Our hospital is dedicated to providing the best possible care for your pet. We do this by providing the best medical equipment, medicines, and food we can receive. That is why, in fairness to all clients, payment in full is expected for professional services at the time of completion. For surgical or extensive medical procedures, you may request a written estimate of anticipated fees prior to admission of your pet. An estimate usually includes a range of projected fees. However, a pet’s condition may change at any moment and that may require treatment at an additional cost. Therefore, estimates are not fixed. Whenever possible, authorization will be obtained from you before proceeding with treatment beyond the initial estimate.

For any major medical procedures, a deposit may be required with the remaining balance due in full when your pet is discharged from the hospital. We accept cash, checks, and credit cards (MasterCard and Visa). We also offer CareCredit®, ®, a pet health care line of credit for individuals who qualify. If you are interested, please ask one of our staff members for more information.

Emergencies

We work hard to provide the best possible care for your pets at all times. To insure the highest quality of emergency care, we have an after-hours emergency paging system available to our clients. If you call our office before we open or we are closed for the evening, you will be given the option to either leave a message for us to call you back when the office reopens, or to leave a message for the doctor on call to be paged. If you are in need to page our doctor, please leave your full name, your animals name, and a number at where you can be reached.

Boarding Policy

As well as being a fully equipped hospital, we are proud to offer a boarding facility to our clients. We do require that all boarding animals be current on certain vaccinations and free of fleas and ticks in order to board with us. Any pets that are not current will be vaccinated at the owner’s expense, or will not be allowed to enter the boarding facility. The required vaccines required for dogs are; Bordetella (Kennel Cough), Rabies, and DA2PP (Distemper/Adenovirus/Parainfluenza/Parvovirus), and a negative Fecal. For cats we require the following vaccines; Rabies, FVRCP (Feline Viral Rhinotracheitis/Calicivirus/Panleukopenia), and a negative Fecal. This ensures that your companion and all of the other animals boarding with us are fully protected from catching or spreading disease. We provide food for all pets however, if your pet requires a special diet or has their own food, we would be happy to feed what you bring from home.

Boarding rates are based on the pet’s weight. Boarding charges begin on the day that your pet is checked into boarding, regardless of the time of day. Boarding fees are charged per night. We would like for any animals that are boarding with us to be dropped off before 4:00 PM. This will help us make sure your pet is all settled in for the evening. We are currently unable to admit or discharge any boarders on Sundays. We apologize for any inconvenience. Please call us at (913) 897-5595 for our current boarding prices.

If your pet requires any additional care such as daily walking, brushing, or medicating, there will be additional charges accordingly.

House Calls

Our veterinarians are available to make house calls by appointment. We realize that sometimes individual circumstances make it difficult to bring your pets in to the animal hospital. We do our best to meet your needs and make visits to your pets in your home.

Aggressive Patient Policy

We understand that not all dogs and cats are excited to come to the vet. We will do all that we can to respectfully and gently handle an aggressive patient. However, sometimes this may require a soft muzzle and/or chemical sedation in order to give your pet the care they need, as well as keep our staff and our clients safe.